2024
Timeline: 4 months
Team: Engineers, Project Manager
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The project focused on redesigning the booking system for NYU's Media Commons, where artists and professionals reserve spaces equipped for recording, performing, and organizing their projects.
OBJECTIVES AND OVERVIEW
The existing booking experience was not user-friendly and needed improvement—built on Google Calendar, it was confusing and inefficient. Users struggled with unclear booking statuses, fragmented calendar views, and a lack of real-time notifications, making it difficult to manage reservations smoothly.
As the lead UX designer on a team of developers and a project manager, I was responsible for redesigning the user experience, ensuring that the new system was intuitive, efficient, and tailored to the needs of students, administrators, and production assistants.
GOAL
Redesign the Media Commons booking system to make room reservations clearer, more efficient, and user-friendly for students, administrators, and production assistants. The existing system, based on Google Calendar, lacked visibility, had a confusing interface, and created unnecessary friction in the booking process.
SOLUTION
To tackle these challenges, the redesign focused on three key improvements: consolidating the calendar into a single, intuitive view, integrating real-time notifications, and structuring the dashboard to support different user roles.